Your
Caring
Flexible
Reliable
Efficient
Scalable
Cost-Saving
BPO Services Squad

At BPO Brigade, we approach every task with precision and commitment. Starting small with local clients, our mission was clear, deliver excellence. Through streamlined operations, real-time feedback, and full accountability, we’ve earned enduring client trust from day one.

Progress

Today, we serve clients across industries including technology, retail, finance, and more. Yet, we remain true to our core values: Integrity in every action, Transparency in every update, and Respect for everyone we engage with.

We invest deeply in people. Our teams receive ongoing training in empathy and problem-solving. We promote from within, encourage fresh ideas, and allow every team member to influence how we work.

We embrace technology to make work smoother. By automating routine tasks, customizing scripts, and using real-time dashboards, we deliver faster and more accurate service while keeping full transparency with our clients.

One retail client faced soaring support calls. We stepped in, restructured workflows, reduced hold times by 40% within three months, and trained agents on empathetic communication. The result: happier customers and lower costs.

That is who we are. We listen first, act with care, and always deliver. With BPO Brigade, you gain dependable support, clear reporting, and a trusted partner committed to growing with you.

SERVICES /
AI Automation Solutions

AI Automation Solutions

Calling AI

Website Integrated AI (Chatbots)

Automation is not just about speeding up tasks. We create real conversations that help your customers instantly. Our AI understands, responds, and interacts with your customers across voice and chat channels, providing natural and smooth conversations without delays. From instant call handling to 24/7 chatbot support, our automation ensures faster service, happier customers, and scalable operations.

Incoming calls get answered instantly. Our voice AI listens, responds, and handles common questions or routes complex calls to the right team. No more long hold times. Your customers feel heard from the first ring.

Visitors want help now. Our chatbots provide instant answers, help customers navigate your site, book appointments, and capture leads, all while feeling personal and helpful. They work 24/7, even when your team sleeps.

Streamlining Customer Support for a National Retailer
SERVICE

Streamlining Customer Support for a National Retailer

Back-Office Optimization for a Financial Services Provider
SERVICE

Back-Office Optimization for a Financial Services Provider

AI Chatbot Deployment for Healthcare Appointment Booking
SERVICE

AI Chatbot Deployment for Healthcare Appointment Booking

Global Voice AI Call Center Rollout
SERVICE

Global Voice AI Call Center Rollout

SERVICES /
Customer Support

Customer Support Services

Angry Customer Handling

Confused Customer Assistance

Happy Customer Engagement

Our agents don't read scripts — they listen, care, and solve problems. We handle your phone calls, emails, and chats with empathy and patience, treating every interaction as a chance to build trust. With training, quality checks, and continuous feedback, your customers always feel like they're speaking with your in-house team.

We calm frustrated customers quickly and turn negative experiences into loyalty.

We patiently guide confused customers and ensure they find solutions easily.

We reinforce positive experiences, turning satisfied customers into long-term advocates.

Multichannel Support Expansion for an E-commerce Platform
SERVICE

Multichannel Support Expansion for an E-commerce Platform

Invoice Processing Overhaul for a Global Manufacturer
SERVICE

Invoice Processing Overhaul for a Global Manufacturer

24/7 Customer Support Launch for International Airline
SERVICE

24/7 Customer Support Launch for International Airline

SERVICES /
Virtual Assistant

Virtual Assistance Services

Schedule & Calendar Management

Inbox & Communication Management

Task Execution & Research

Our virtual assistants handle all the small but critical tasks, keeping your schedule, inbox, and workload organized. From booking meetings to following up on invoices and managing research, we free your time so you can focus on growth while we handle the details.

We manage your appointments, meetings, and deadlines, keeping your day smooth and predictable.

We handle emails, follow-ups, and communication tasks, ensuring timely responses and organization.

We take care of repetitive tasks and detailed research so you stay focused on core business decisions.

Scalable Data Entry Solution for a Healthcare Network
SERVICE

Scalable Data Entry Solution for a Healthcare Network

Back-Office Process Automation for a Financial Services Provider
SERVICE

Back-Office Process Automation for a Financial Services Provider

Virtual Assistant Services for Real Estate Firm
SERVICE

Virtual Assistant Services for Real Estate Firm

Remote Admin Support for Tech Startups
SERVICE

Remote Admin Support for Tech Startups

Appointment Coordination for Medical Clinics
SERVICE

Appointment Coordination for Medical Clinics

SERVICES /
Appointment Setting

Appointment Setting Services

Lead Qualification

Tailored Pitching

Calendar Booking

We go beyond making calls. Our team studies your product, learns your pitch, qualifies leads, and books appointments that turn into real sales conversations. Every outreach is tailored and genuine. No scripts. No pushy tactics. Just meaningful conversations that move your sales forward.

We pre-qualify prospects, ensuring your sales team meets only with highly relevant leads.

Our callers approach every prospect like part of your sales team, using your unique messaging.

We handle scheduling and confirmations to keep your sales calendar full and organized.

Appointment Setting Success for SaaS Platform Expansion
SERVICE

Appointment Setting Success for SaaS Platform Expansion

Lead Conversion Boost for B2B Service Provider
SERVICE

Lead Conversion Boost for B2B Service Provider

Outreach Strategy for International Consulting Firm
SERVICE

Outreach Strategy for International Consulting Firm

Cold Call Appointment Growth for Insurance Brokerage
SERVICE

Cold Call Appointment Growth for Insurance Brokerage

SERVICES /
Marketing Campaigns

Marketing Campaign Services

Email Campaigns

Social Media Advertising

Funnel Building & Optimization

We design, build, and optimize targeted marketing campaigns that get your message in front of the right audience. From email to social ads, we handle the entire campaign lifecycle with constant tracking and improvement. Our creative, data-driven approach fuels lead generation and sales growth.

We craft sharp, effective email blasts that engage your audience and drive conversions.

We run paid social ad campaigns across platforms, reaching audiences where they scroll and click.

We design complete sales funnels, track metrics, and refine strategies for maximum lead flow.

Lead Generation Campaign for Tech Startup
SERVICE

Lead Generation Campaign for Tech Startup

Multichannel Marketing Rollout for National Franchise
SERVICE

Multichannel Marketing Rollout for National Franchise

Paid Ad Conversion Optimization for SaaS Company
SERVICE

Paid Ad Conversion Optimization for SaaS Company

Email Automation Campaign for eCommerce Brand
SERVICE

Email Automation Campaign for eCommerce Brand

Social Media Growth Strategy for Global Apparel Brand
SERVICE

Social Media Growth Strategy for Global Apparel Brand

SERVICES /
Back-Office Optimization

Process Optimization

Invoice Processing Automation

Data Entry & Verification

We identify and streamline inefficient back-office operations. Through automation and smarter workflows, we free your team to focus on growth and client service.

We automate validation and reporting processes, reduce errors, and improve payment cycles for stable cash flow.

Our team ensures high accuracy and speed in data entry, reducing errors and improving reporting reliability.

Invoice Processing Overhaul for a Global Manufacturer
SERVICE

Invoice Processing Overhaul for a Global Manufacturer

Data Entry Automation for Healthcare Network
SERVICE

Data Entry Automation for Healthcare Network

Back-Office Workflow Automation for SaaS Enterprise
SERVICE

Back-Office Workflow Automation for SaaS Enterprise

Real Results. Real Businesses. Real Growth.

Customer support representatives

"BPO Brigade
transformed our customer support. Customers now get help much faster."

National Retailer

85 %

Same-day resolution for 85% of customer issues

From 7 Days

Hours saved monthly with back-office automation

Back office automation

"BPO Brigade
rebuilt our back-office, faster operations, fewer errors, big savings."

Financial Services Provider

Trusted By Businesses Who Need Real Support, Not Just Promises

Real Experience

Real World Experience That Delivers

Our team brings deep industry knowledge from years of hands-on leadership roles. We understand your challenges because we have faced them ourselves. From planning to execution, the same people guide your project every step of the way. Our independence allows us to give advice that benefits only you, with no hidden agendas.

Tireless Commitment

Tireless Commitment To Your Success

Tireless commitment defines how we work every day. We act like an extension of your team. Our support remains steady, reliable, and fully invested in your outcomes. Whether handling customer calls or streamlining operations, we stay focused on making your business stronger.

Innovative Solutions

Innovative Solutions Powered By AI And People

We combine advanced AI with trained human expertise to deliver efficient solutions. Our automation handles tasks quickly, while our agents bring empathy where it matters most. As your needs grow, our scalable services keep pace, ensuring smooth operations every day.

The Numbers Speak For Themselves

At BPO Brigade, we believe steady action creates real results. Our hands-on team focuses on delivering clear wins at every stage. We track progress, stay accountable, and make sure each milestone adds value to your business.

100+

Active Client Partnerships (2025)

500+

Assignments Completed YTD

9999%

On-Time Task Completion (2025 - YTD)

FAQs

Your Common Questions
Answered

Powered by Our People

Catch the latest content straight from the heart of our team.

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Your Success Starts Here Contact Us

We're ready to listen and help. Reach out today to discuss your needs. Contact us anytime to explore how BPO Brigade can simplify your workload and support your business growth.

Email us

info@bpobrigade.com

Lahore Office

90 Johar, Block D2 Block D 2 Phase 1 Town,
Lahore, 54782

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